Terms & Conditions

T&C's

When you purchase a product from me, whether a painting, a workshop or any other product, I might require more details than just your name and email. These details I will keep safe on my own secured computer for a reasonable amount of time. I only use your details to deliver the product or service you requested and for no other purposes. See also my Privacy Policy.

Payment transactions take place outside of this website, on the secure server of the payment processor. I do not store credit card details on my server.

Paypal’s privacy policy
Stripe’s privacy policy

If you have purchased an online course and you are not happy with it, please contact me as soon as possible. I would appreciate to learn why you are unhappy and can refund your course fees within 14 days of purchasing.  Courses with a free trial fall outside this scheme.

Privacy Policy

I am committed to delivering a privacy-friendly service to web visitors, blog commenters, customers and subscribers.I will only ask for your details if you have requested a product or subscribe to my mailing list. As far as it is within my power I will never share your data with anyone or any other company.

Mailing List

When you join my mailing list I will use your name and email address to send you regular updates  of my Art School; such as information about workshops, courses etc.  My mailing list provider helps me monitor the relevance of the content of my emails, so there is tracking in my newsletters. I use Mailchimp as my marketing automation platform. If you join my mailing list you agree that your information (name, email) will be transferred to Mailchimp for processing in accordance with their privacy policy and terms.

You have the opportunity to opt in or out of my email communications. If at any stage you wish no longer to receive any emails from me you can change your preferences via the links at the bottom of the email footer or contact me and ask to be removed.

Comments and Messages

I may collect and store data you submit to my website, such as messages you post via the website (sophieploeg.com), non-personal data submitted via forms (e.g. ‘comments’ ‘contact form’) and your response to emails I send. When you leave a comment on the blog I may refuse to publish it if I consider it spam, inappropriate or irrelevant.

External Sites

This privacy policy applies to the data collected via this website. It does not apply to any linked sites. I cannot be responsible for the protection and privacy of any data that you provide to linked sites and such sites are not governed by this privacy statement. To learn about the privacy policies of any linked sites, please refer to the privacy statements on those sites.

I use Google Analytics to analyse site usage (e.g. how my users arrive at the site, what they do on the site, what browser they are using and on what operating system etc) in order to improve the user experience. This data is not tied to personally identifiable information. See Google Analytics privacy policy.

I may use external web services on sophieploeg.com to display content within my web pages, for example YouTube or Vimeo for videos. I cannot prevent these external domains from collecting information on your usage of embedded content.

I do not sell or rent any personally identifiable information about you to any third party.

If you have any questions about your data and your privacy, please do not hesitate to contact me.